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Frequently Asked Questions
- I just moved in. How do I go about activating service?
- Just call our office. We can set up your account immediately. If garbage
collection day is the next day you can put out your garbage that morning and
it will be picked up.
- Can I put my household appliances for pickup?
- There are certain items we do and do not take. The items we do take can be
found on the Pine Grove and
Non-Local rate page, along with their
additional charges. If you do not see an item on that page, first check to see
if it is on the page for items we do not
take. If you don't see it on either page, call our office.
- What are your rates for residential pick up?
- Rates vary according to location and amount of trash you put out on a
weekly basis. We have a rate for up to 3, 4 and 5 bags. Rates are different
for the Pine Grove
area and it's
surrounding communities.
- Why are Pine Grove rates different from those of surrounding communities?
- We are all aware of the ever rising gas prices. As the gas prices rise, so
does the cost of living, since the cost of transportation of goods and
services causes the prices of those goods and services to increase.
Additionally, as the cost of living increases, employees require more money to
meet that cost of living increase. With the additional fuel and labor cost
that it takes to service the areas outside Pine Grove, the rates for those
areas must be higher.
- What is the largest bag or container I can put out?
- 30 gallon. Anything over 30 gallons will be considered extra bags, which
will be charged at $1.50 each.
- How do I dispose of roof shingles, construction debris and related
materials?
- These items are not included in your regular trash pickup. We do however,
have dumpsters and roll-offs for this
purpose.
- What about paint cans?
- We pick up cleaned and emptied paint cans not exceeding 5 gallons, with
the lids removed. If your cans are nearly empty and are water based or latex
paint, throw some clumping cat litter in the can to absorb the leftover paint.
Throw out the paint soaked clumps and leave the can out with the lid off.
- What about residential electronic equipment?
- You may include that in your bag or can with regular garbage. If it is too
big to fit in a bag or can it may be put out separately but there will be an
extra charge for it. Call our office to let us know that you are putting out
something extra so the crew doesn't bypass it during pickup.
- Can I have my Christmas tree picked up after Christmas?
- We do pick up Christmas trees, but for an additional fee, which will be
based on the size of the tree. Call our office for rate.
- What if I have signed up for a specific bag rate and want to put out extra
bags or extra items?
- Call our office to let us know that you will be putting out extra bags
or items. Extra bags are charged $1.50 each. Other items may be put out. If
you don't see them on our additional items list on the rate page for your
area, check to see the items we do not
pick up. If it is on that list, we won't pick it up, but you may put it
out for the annual spring pick up.
- If I call to begin service, how soon will they be picking up my garbage?
- Each area has a specific day of the week for pick up. If you call before
that day, your garbage will be picked up that same week on the pick up day
for your area. If you call after that day, your garbage will be picked up on
that day the following week.
- How soon must I have my garbage out at the curb for pick up?
- As long as it is there by 6:00 am on your pickup day, it will be picked
up.
- What do I do if I am moving or canceling service?
- Call to let us know the last date you want your garbage picked up so you
won't be charged beyond that date.
- If you are moving to another location within our service area, let us
know the address and the date you want to resume pickup.
- In many cases, when people are moving in or out of a home, they have
excessive amounts of trash. If that amount of trash will put you over your
maximum bag rate, let us know how many extra bags you have so our workers
don't leave them. Our receptionist will let you know how much extra the
charge is and will let the driver know how many extra bags they will be
picking up. You can pay the additional charge when you pay your next bill.
Just add it to the amount in your coupon book.
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